Shipping Policy
Shopping and Shipping Made Easy!
After confirming your order and payment, you will receive an email from OfficeWorks PH to notify that your item is being prepared for shipment. The email will include your tracking reference number.
Delivered Straight to Your Doorstep
The standard shipping time is 3-15 working days. This excludes holidays and partner-courier’s non-working days. Delivery time will also depend on stock availability and courier’s delivery lead time.
Due to the Coronavirus (COVID-19) pandemic, there may be shipping delays. We apologize for any inconvenience this may cause and appreciate your patience.
If you want to estimate the delivery fee, you may refer to our Delivery Rates.
Local Pickup
You may schedule a personal pickup of your items at our branches, or book a local delivery courier service such as Lalamove or Grab Express.
Kindly contact Ms. Roda Marana for your preferred time of pickup.
Smart : +63 9619 454 548
Globe : +63 9453 354 192
Landline : 02 8342 8110
We are open Monday to Friday, 8:30am to 5:30pm. Kindly arrange a pickup schedule with Ms. Roda prior to booking your courier. The fees for delivery will be shouldered by the customer.
If via personal pickup, kindly present your proof of payment with valid ID for verification.
Refund Policy
Refunds (If applicable)
Once the Customer’s item arrives in our hub, OfficeWorks.ph will send an email to notify him/her that we have received it. For hardware, our Technical Support Team will inspect the item, while the rest of the items will be handled by the Inside Sales Team. The teams will send an email regarding the approval or rejection of the refund.
OfficeWorks.ph is not obliged to provide a refund for the following situations:
- • Customer reasons a significant difference between the item he/she received versus the advertised product, and upon investigation, there is insufficient evidence to substantiate the claim.
- • Customer changed his/her mind about the item.
- • Customer bought the item by mistake (unintentional purchase).
- • Customer does not have enough expertise to use the item, therefore cannot utilize it.
- • Customer declares that he was coerced to buy the item out of goodwill.
If the item purchased was out of stock, OfficeWorks.ph will get in touch with the Customer and offer another model. If Customer refuses to replace the product with another model and prefers a refund, OfficeWorks.ph will honor the refund request.
A. Refund Lead Time & Settlement
If the transaction is eligible for refund, OfficeWorks.ph will process it through the following refund channels with corresponding lead time