Refunds (If applicable)

Once the Customer’s item arrives in our hub, OfficeWorks.ph will send an email to notify him/her that we have received it. For hardware, our Technical Support Team will inspect the item, while the rest of the items will be handled by the Inside Sales Team. The teams will send an email regarding the approval or rejection of the refund.

OfficeWorks.ph is not obliged to provide a refund for the following situations:

• • Customer reasons a significant difference between the item he/she received versus the advertised product, and upon investigation, there is insufficient evidence to substantiate the claim.
  
• • Customer changed his/her mind about the item.
• • Customer bought the item by mistake (unintentional purchase).
• • Customer does not have enough expertise to use the item, therefore cannot utilize it.
• • Customer declares that he was coerced to buy the item out of goodwill.

If the item purchased was out of stock, OfficeWorks.ph will get in touch with the Customer and offer another model. If Customer refuses to replace the product with another model and prefers a refund, OfficeWorks.ph will honor the refund request.

A. Refund Lead Time & Settlement

If the transaction is eligible for refund, OfficeWorks.ph will process it through the following refund channels with corresponding lead time